Where's my farking Brussels??
You know that thing about waiting forever for buses,then all of a sudden three arrive at once?Well,brace yourselves,we've had ANOTHER complaint.The following is an exact transcript of a letter which arrived this week.
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| Handwritten letter |
[Yes,a great little pub.However after eating there for Sunday dinner we wont be going back,having invited friends making a party of seven and all having the Sunday Roast,we thought the order was wrong and that they gave us child portions;each plate consisted of 3 roast potatoes which could of been one cut into three,(excuse me, but you missed out the new potatoes)6 slices of carrot,2 peices of brocolli,some cabbage.Two slices of meat and one small yorkshire,the plate was not Big(its 12 inch actually) but there was plenty of room(only were it to be piled vertiginously high) for the likes of,brussel sprouts,Turnip,parsnip,(in summer?whatever next..)cauliflour,MASHED potatoe and YES another yorkshire!!!(or maybe one of those giant stuffed ones?)for 9.50 it was a disgrace!!the food should have come in abundance(eh??) PTO
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| Insufficient Sunday roast displaying small Yorkshire |
There was no mustard or Horse Raddish or anything for that matter,no hang on there was salt and peper(Oh you were looking for those little sachet things,the ones which you can help yourselves to and take some home for later..) we asked for some mustard.Two bowels arrived(surely not,I must apologise for that) spoon in each and with a blob of mustard stuck on the end (ouch)All for seven people,the three tables put together all AT Different levels and the creeking chairs "well" (now I know who you are, you're Mr Winner aren't you?)no one ordered desert( I wish you had its farking freezing up here at the moment) we saw other diners with there's and for £5 so "forget it"!!
All this about localy sorced produce....
my wife cooks a better Dinner from Morisons (However the meat was nice)
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| Consolation nice beef. |
(really??I would have thought you would have preferred your beef well done.)
shame about the rest..."it could have been great"
PS I'm angry I didn't say anything when we were there.
PPS you will have seven people telling others the same.]
Squiggly illegible signature
(no address)
SIGH..I put it down to the weather,its dampened everyone's spirits..
Comments
All I can say is that the local standard must be VERY high if they are complaining about that plateful of grub. I'd be DELIGHTED to wolf that down!
I run an organisation with over 600 members and all I can tell you with complete certainty is that no matter what you do, you will not keep everyone happy all the time, so just do what works for YOU!
Ali x
mrs P-Yes I'm a bit of a spelling pedant myself,was quite tricky copying it out without correcting..
Can't comment on the meat as I'm a veggie. This is the type of customer who is best suited to a Hungry Horse. Ignore him.
Surprisingly there isnt a great profit in the Sunday roast,the main expense is the actual meat(we buy beef ribs),which has almost doubled in wholesale price since we went into business.Traditionally Sunday roasts are cheaper in most venues than comparable meals at other times of the week.
I agree with you that adding additional vegetables would not destroy our profit margin,in fact it would hardly affect our GP at all.I do however, strongly disagree that adding more food to the plate would not make our offering worse to those who did not eat it all.I have a good appetite but find overfilled plates enormously off putting.
I believe we offer a generous portion,indeed I would be surprised to find many diners who would want more than five potatoes on their plate.
In fact over the past few months we've had ongoing discussions over our portion control as we seem to have an inordinate amount of diners ordering half portions/being too full to order a pudding.
We rely on Sunday lunch trade ordering more than just the actual main course, otherwise the profit made on the day is negligible.
Its a tough one,but all I can add is that we are always fully booked on Sundays and seem to have a loyal snd returning trade.
Having said that if you do ever happen to dine here and find the quantity of spuds unsatisfactory,please request more,there would be no problem whatsoever in providing additional supplies:)
All the best!
I would be so happy if that plate was put before me on a Sunday.
But believe me there´s always one.As Alison says you will never satisfy everyone. Keep up the good work and the entertaining Blog.
Alix is right. You can't keep everyone happy. It sounds like your doing good, so Stuff 'em.
There is nothing wrong with the portions.